Frequently Asked Questions
Can I use the gym or classes without a
A gym day pass can be purchased for £7. Classes must be booked
in advance either at the gym or by the telephone (01449 775770), non-members
can book classes up to 7 days in advance. We take a payment at the time of booking,
classes vary in cost between £4 - £6.50 depending on the class.
Are there any restrictions for under 18s?
between the ages of 14 and 16 must be accompanied by a parent or guardian at
all times. Anyone over 16 can have a full membership with NRG Fitness. However,
new joiners aged 16 or 17 must have signed parental consent and must complete an
induction before they can take part in any activity within the gym. This is due
to member safety and insurance purposes.
I have forgotten/left something behind at NRG Fitness, do you have a
lost property area?
Lost property is kept at the gym for a maximum of 30 days. Clothing,
water bottles and other gym equipment is kept in a lost property locker. More expensive
items such as phones and headphones will be kept in a safe place.
What are your membership prices?
We have a range of different memberships and membership option available. For example, you could choose to pay your membership monthly by direct debit, annually or even casually 30 days at a time. We have discounts available for students and some corporate discounts as well. To avoid confusion we provide our latest membership prices to you when you visit NRG Fitness to view the facilities or over the telephone after we've assessed your needs.
How can I cancel my membership?
To cancel your membership, you must cancel your direct debit with your bank at least 5 working days before your next payment
is due. By cancelling your direct debit you will stop any future payments leaving your account and your membership
will be cancelled. The month you cancel your direct debit in will be your final month. It is your responsibility to cancel
your own direct debit, NRG Fitness cannot reimburse membership fees if you fail to cancel your direct debit.
How can I re-join the gym?
If you have been a member in the past the re-joining process is quick and simple. Re-joiners do not have to pay a joining fee if they have paid one in the past.
More FAQ’s coming soon…